Privacy Policy
Last updated: June 2026
Your privacy matters to us. This policy explains what information we collect when you use MediSasa, how we use it, and the choices you have. By using MediSasa, you agree to the practices described below.
Information we collect
We collect information you provide directly — such as your name, email, phone, and the details you submit when booking appointments, ordering medicine, or contacting providers. We also collect basic device and usage data to keep the service secure and improve it over time.
How we use your information
We use your information to deliver the services you request: helping you find providers, manage appointments, complete orders, and stay in touch with the care teams you connect with. We also use it to keep MediSasa safe, fix problems, and notify you of important updates.
Sharing your information
We only share your information with the providers and pharmacies you choose to interact with, with payment processors needed to complete transactions, and where required by law. We do not sell your personal data.
Data security
We use industry-standard security practices to protect your data, including encryption in transit and access controls for sensitive information. No system is perfectly secure, so we encourage you to use a strong password and keep your account details private.
Your rights
You can request access to, correction of, or deletion of your personal information at any time by contacting support@medisasa.co.ke. You can also update most details directly from your profile.
Changes to this policy
We may update this policy from time to time. If we make significant changes, we will notify you in the app or by email before they take effect.
Contact us
Questions about this policy? Email support@medisasa.co.ke.